FAQs

PRODUCTS AND CARE INSTRUCTIONS

Our jewels are made of 316 stainless steel. They are resistant to humidity, perspiration and corrosion. You can keep them when taking a shower, going to the beach or exercising. It is recommended to avoid direct contact with chemicals to keep their shine. To clean your stainless steel jewelry, just rinse it with soap and water and dry it with a soft cloth.

Our jewels are made with 316 Stainless steel. Stainless steel is highly durable, hypoallergenic, 100% waterproof and corrosion resistant.

Order

You will receive a confirmation email when payment is received to confirm we received your order. Check your spam if you can not find this email. Email us at hiyou@eplcparis.com if you need us to send you back the confirmation email.
Colissimo will send you an email with a tracking number once your order is shipped.

Delivery

Orders are sent between 2 to 4 days after payment is received. Shipping method is Colissimo. Colissimo delivery time is 48 hours for France, and between 3 to 8 days for the other countries

Worldwide shipping. Prices are without delivery charges. Shipping cost will be automatically calculated during checkout.

Return and Refund

Our refund and returns policy lasts 30 days. If 30 days have passed since you received your order, we can’t accept any return and refund.

Check our shipments and returns page for more information.